Yes. The Union has a policy that if you need help at work and the issue involves your supervisor or manager acting in their professional role, the Union does not provide them with assistance, as they are acting as an agent of your employer and are therefore rightly represented by the employer.

If the issue involves your supervisor or manager acting in a personal capacity or it is a complaint against their behaviour, we provide assistance to both parties with strict separation of the two sides. Each will be provided with a different representative who will not collude or cooperate with the other unless it is in the best interests of both sides to negotiate and the members have agreed.