Industrial in the union context simply means anything to do with or pertaining to your working conditions and your rights. Industrial Officers specialise in resolving industrial issues.  Sometimes members will bring a problem to us relating to their work and we will say that it is “not an industrial issue.” All the means is that the problem is not something that can be rectified with action under your enterprise agreement or the in a commission or court of law. This does not mean that it is not a real issue, it simply means that we have to use other methods to resolve it. They may include organising a group complaint, writing letters, lobbying or campaigning.